Legal terms of use



The use of this site implies acceptance of the terms and conditions below. The terms and conditions define the terms and conditions and specify the rights and obligations of the seller (distributor) and the user, the customer (consumer, buyer).


The seller is different from the site administrator, which is Acri Online World srl, organized under Romanian law, based in Borsului 19, Oradea - Bihor, Romania, registration number 35635537, B series no. 3253018.


Any relationship established through the purchase of products or services through the ShopOnline site is regulated and interpreted under Romanian law, the user and the customer agree to submit to the exclusive jurisdiction of the competent courts of Romania.


All products and services offered through this site are intended for natural or legal persons who acquire them for their own use without resale.


The relationship between the parties is governed by the User Protection Law of Romania (OG No. 21/1992), the Law on Electronic Commerce (Law No. 365/2002) and the Ordinance relating to consumer protection to the stipulation and execution of distance contracts (OG 130/2000).




Site (domain / platform / marketplace) - an area of a computer system owned by the Administrator for the purpose of operating, archiving or transferring data containing all information that can be visited, viewed or accessed with the use of a computer device.


ShopOnline a registered trademark under license no. 016004533, a domain group with specific extensions, whose main site is


Distance contract - the contract for the supply of goods or services between a Seller and a Customer, which is effected via online sale without the simultaneous physical presence of Seller and Customer, confirmed by computer communication.


Termination of the contract - Customer's order is a legal act if the seller confirms and accepts the order. Upon acceptance of the order by the seller, a contract is concluded between the parties with legal effects and rights and obligations due to both parties as defined in the contract or in the terms and conditions of this site, which is an integral part of contract itself.

Administrator (Operator / Site Manager) - Acri Online World srl. - The owner of the platform, provides the Seller with a set of options to create online stores to allow access by third parties which are users and customers.


Seller (distributor / trader) - a legal person who acts in the context of his business and directly or through other natural or legal persons provides goods and / or services to the customer, in the execution of the terms and conditions of the contract.


Customer (Buyer, You) - a natural or legal person who has the access to the content of the site by electronic means of communication or by agreement with the Administrator and purchase goods or services sold by the Seller under the contract's terms and conditions


User (Guest, You) - the natural or legal person who visit the site and has obtained the access to the content of the site, by electronic means of communication or by an agreement with the Administrator.


Service - access to the platform and the ability to buy products sold through the platform.


Document - following Terms and Conditions


Terms and Conditions - the contractual agreement between Seller and Customer according to the terms and conditions contained in this section. The Customer accepts the terms of the contract when purchasing the order, which generates legal effects from the time the contract is concluded. Customer is required to comply with these terms and conditions as agreed upon from the time of dispatch of the order to the Seller


The withdrawal from the contract can be made in accordance with the legal provisions for distance contracts.




This Document establishes the terms and conditions for the use of the site / content / service by the customer. Access to the service is done exclusively by accessing the ShopOnline public site.


By using the site / content / service, the user or customer is solely responsible for all the activities derived from the use of this site. In addition, he or she is liable for any material, intellectual or electronic damages or other damages caused to the Site, Content, Service, Administrator or any other third party with whom the Administrator has entered into contracts under Romanian law force.


If the user or customer disagrees with and / or disapproves and / or disclaims his / her acceptance of the terms and conditions, he may contact the Administrator at the email address

Customer / user may reconsider at any time its decision to consent to and / or to accept the terms and conditions in the form in which they will be available at that time.


The customer can not revoke the agreement expressed in favor of the terms and conditions during the term of the contract, or by the time the current counterparty is paid.


If the Customer has paid the equivalent of all Uncovered Contracts against the Seller and revokes his express agreement in favor of the terms and conditions during the execution of an order, Seller will cancel the order without any further obligation to one of the parties to the other party or without any party being able to claim the other damages and interests.


User account


As a ShopOnline user, you have the option to create an account.


By registering on our site, you are required to provide true, correct, up-to-date and complete information about you. Otherwise, your access to this site may be blocked for a specified or indefinite period. You are not required to provide us with this data, but your refusal leads to the impossibility of making the order.


Please keep in mind that you are solely responsible for maintaining the confidentiality and security of your account. In addition, you are solely responsible for all activities carried out or linked to your account. We do not respond for damages resulting from unauthorized use of your account.




Unauthorized access attempts, including, but not limited to, any attempt to access another person's personal data, altering the contents of the ShopOnline site, or damaging the performance of the server on which it works, will be considered as attempts to defraud the site and will be report to the competent authorities, requesting criminal investigation against the one who has attempted such action.




Opinions, ideas, phrases containing insults or inappropriate language will be excluded or ignored. The administrator has the freedom to handle the information received without being required to give any justifications.




The administrator publishes complete and correct data on the site to give the possibility to the customer or the user be contacted. By using the contact form or the service on the site, the user or customer allows the administrator to contact him through any available means, including electronic media.




Offers and products on the platform are offered in compliance with the terms and conditions and are available until stocks are exhausted. For this reason, the Seller assumes the right not to honor a certain order in the event that the product is no longer found in the current offer of the platform. The Seller will notify the customer of the unavailability of an ordered product, the customer has the option of accepting or rejecting partial order.


The pictures of the products are for illustrative purposes.


Product prices are inclusive of VAT and do not cover shipping costs, unless specifically stated on the site.


Product prices can be changed without prior notice. The price is valid at the moment of order confirmation, after that any further price changes is not allowed.


When discounts are applied, each reduction code can only be used once, unless otherwise explicitly provided. When the code is used repeatedly and abusively, the Seller has the right to refuse the discount code application. Discounts and offers cannot be cumulated with any other offer.




The order is sent by filling in the order form. For order information, you can call the Seller at his phone number, or you can send an email to the Seller's address. You can find Sellers Contact information in Seller's profile.


Upon completion of your order, you agree that all the information provided for the delivery process is correct, complete and true at the time of the order confirmation.


The Seller or the Manager may automatically denounce the order made by the customer without any further obligation on either party to the other party or without any party claiming damages and interest in the following cases:


a. Stocks of the products are depleted;
b. Online payment is not completed;
c. The data provided by the customer on the site are incomplete or incorrect

d. The client's activity on the site may and/or cause damages of any nature to the Administrator and/or the Seller and/or its partners

e. There are one or several orders confirmed and not withdrawn.


After sending the order you will receive an order confirmation email on the specified email address.


This email confirms that the order has been acquired by the system and will be operated.
Making an online order involves acceptance of the terms and conditions of use of our site, product prices and shipping costs. Sending an order on this site, by accepting the terms and conditions of delivery and payment included therein, is a DISTANCE AGREEMENT between Customer (consumer) and the Seller.


The distance contract is valid from the time of receipt by the customer of the order confirmation email, thus applying the definitions contained in the O.G. n. 130/2000 art. 2. The distance contract is referred to in the content of this Contract document and is, but is not limited to, these Terms and Conditions.


Orders from Monday to Friday will be processed within 24 hours, except on public holidays. In the event that these data are modified, the new terms will be communicated both on the site and in electronic communication.




Costs of the shipping


The prices of the products presented are inclusive of VAT and do not cover shipping costs, unless specifically stated on the site. The cost of shipping varies according to the Seller's offer and depends on the type of transport selected. Cost is expressly stated at time of order.


Delivery of products


The Seller sends the products to the territory specified in his / her profile through authorized courier companies.


The average delivery time at the national level is 2-3 working days, but can last up to 5 business days in case of heavy weather conditions or peak periods. For deliveries at international level, shipment is within 2-20 days.


The package must be verified by the customer at his receipt and if the package is damaged or opened, the customer may refuse to take it and must contact the Seller.


Seller is not liable for damages to manipulated derivative products or transport by courier.


After two unsuccessful delivery attempts, the order will be deemed to have been canceled and returned to Seller's place. Failure to deliver can happen for several reasons:

- the delivery address entered at the end of the order is incorrect or incomplete, respectively
- the phone number provided at the end of the order is incorrect or does not respond to the phone

and for this reason the shipping agent could not contact you for the delivery of the parcel.


In such situations, the delivery of the order can only be effected if it confirms in the mail a correct delivery address and agrees to pay the equivalent of the new delivery, regardless of the amount of your order.


We reserve the right not to honor the orders/orders of the persons on the accounts of which there are two orders for which the delivery has not been made in a positive way


Delivery details of the products, including never limiting the time required for delivery, are not a contractual obligation by Seller unless one of the parties can claim the other damages and interests, in the event that any of the parties may be or is in any way damaged by their breach. If the terms of delivery and/or start of the order can not be observed, Seller will notify the customer of the estimated delivery time.




Payment can be made

- through the bank card
through the PayPal account
by other methods accepted by Seller specified in its profile


In the case of online payment via bank card, payment is made in full security without receiving any commission. For the correct completion of the transaction, the card code (all digits of the four groups on the front of the card, without spaces), the expiration date and the last three digits on the reverse of the mark marked on the band with yours must be provided signature (depending on the type of paper, they may be missing).


In the case of online payment, the transaction will be reported on the account statement with the naming ShopOnline.

In the case of payment through the PayPal account, you must ensure that you comply with the PayPal Rules of Use, following the full explanatory link below: / ua / acceptableuse-full .


Cancellation of the transaction

In case of cancellation of the paper transaction, the issuing bank will unblock the amount blocked in the customer's account within 1 to 30 days, depending on its policy.



The Manager undertakes to protect the personal data of the customer and therefore not to transmit to third parties authorize the personal information of the site users and use them only in order to establish contact with their customers and to inform them.

The user can visit most of the site without providing your personal information, such as name, address or email. Despite this, the site automatically acquires certain information through cookies, which are standard tools in the Internet industry. The use of cookies allows us to know the user's IP, the type of browser used and the general activity of the browser.

The processing of personal data and their confidentiality

The collected data is used for the following purposes:
1.Billing and shipping of your orders
2. Reversal of cancellations or complaints about the order, services or products purchased,
3.To provide access to site sections with limited access,
4. Invite notifications and newsletters, with your consent.


Disclosure of personal information to third parties will only take place if such action is required by law enforcement agencies or in cases of good faith: to comply with the law, order delivery, economic, financial and administrative management to authorize e-commerce transactions and payments, to protect and protect the company's and ShopOnline's property rights, to act in emergency circumstances to protect the personal safety of employees, users of products or services, or public people.


Use statistical data and anonymous data

1. Analysis / Report Survey;
2. Information desk;
3. Publishing, promotions, product/service offers offered by the Manager

We collect information and work on statistical data referring to the pages that you have accessed within the sites (including the IP), we can use cookies in the sites, temporarily store personal data to improve the security of your site, access and use and to provide better service. To fill in and finish an order on this site, you must provide us with personal information. However, none of the information you provide will only be disclosed to a third party to validate your credit card, order, marketing, and balances. This information will only be used by the Manager, for billing purposes only and all the necessary measures are taken to ensure that all personal information remains confidential.

The hardware and software infrastructure is constantly analyzed and updated to new security technologies. The Company is not liable for unauthorized loss or unauthorized access to personal data due to uninsured or due to ISPs.


Legislative provisions

Register for Evidence of the Processing of Personal Data

Law n. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data.

Law n. 506/2004 concerning the processing of personal data and the protection of privacy in the electronic communications sector.

Your refusal to provide the contact information required in the order form leads to the inability to honor the order itself.


Secret character and use of reviews and comments

This information is not confidential and becomes the property of the company, which can be used without the consent of the person who sent the review/comment.


Various provisions

Information of any nature you provide to the Manager will remain in its possession. They may only be used for the execution of the contract and may only be made known by prior written agreement of the company and after the receipt of a confidentiality commitment by the receiver.

No public statement, promotion, press release or any other disclosure to third parties will be made by you regarding the order without the prior written agreement of the company.



This site is protected by copyright.

All trademarks, service marks, trade names, graphic representations, illustrated products, messages, product descriptions, video materials are property of the author and protected under applicable laws.

Any alteration or reproduction of content that is prohibited by any other means may not be copied or used without prior permission from the Administrator. Partial reproduction of content is allowed, specifying the source.



"The user has the right to unilaterally denounce the contract, without any penalty and without specifying the reason, within 10 business days after receipt of the product or, in the case of services rendered, by the conclusion of the contract. The only costs that can be borne by the user are the direct costs for the return of the products "pursuant to OG 130/2000.

The customer is required to notify the seller of his intention to return the products acquired through

e-mail and / or fax within but not later than 10 working days after receipt of the products and / or services.

In case of return of products, they must be returned under the same conditions as they were shipped (in the original packaging with all the documents supplied). With the opening of the individual packaging in which the ordered products are delivered, the products are ordered and meet your requirements.

We will reimburse the countervalue of the product within 30 days of the written contract cancellation. The value of additional services is not reimbursed, including, but not limited to, shipping of products, paid by the customer. In all cases, the refund/refund will be the customer's charge.

The right to renounce the acquisition does not apply to legal persons.

If the professional has not provided the user with information regarding the right of withdrawal under OUG 34/2014, the withdrawal period expires 12 months after the end of the original 14-day withdrawal period.


If the professional has provided the user with information regarding the right of withdrawal within 12 months from the date on which the goods/services are intended to be delivered, the withdrawal period shall expire within 14 days of the date on which the goods / user receives the information themselves.


Obligations owed by the Seller in case of withdrawal

Seller reimburses all amounts paid as payment by the customer, including, where necessary, delivery costs, without undue delay and, in any case, no later than 14 days from the date on which it was informed of the customer's decision to terminate the contract in accordance with legal provisions.

Seller reimburses the above amounts with the same means of payment used by the customer for the initial transaction unless the customer has consented to another means and provided that the customer did not pay the commission payment as a result of the refund.

Except as provided in the first paragraph of this section, the seller is not required to reimburse additional costs if the customer has expressly chosen another delivery type than the standard offered by the seller.

Unless the vendor is offered to withdraw the products, the seller may postpone the sale of the products for sale contracts until the receipt of the products subject to the sale or until the customer receives a test by which the bid The last one sent the products to the seller, taking into account the closest date.


Obligations of the customer in case of withdrawal

According to Ordinance no. 34/2014, only the direct costs related to the return of the product are borne by the customer, unless the seller agrees to bear such costs or if the seller has not informed the customer that these costs are at customer charge. For contracts outside the business premises where the products have been delivered at the customer's domicile at the time the contract is concluded, the seller takes the products at his own expense if the products by their nature can not normally be returned through mail.

Exclusions from right of withdrawal.


It is excluded from the right of withdrawal, with regard to distance contracts and contracts outside commercial premises, as follows:

- service provision contracts, after full service delivery, if execution has commenced with the express consent of the customer and after the latter has confirmed that he has noted that he will lose the right of withdrawal after the full implementation of the contract by the seller;
the supply of goods or services whose price depends on the fluctuations in the financial market that the seller is unable to control and which may occur during the withdrawal period;
provision of packaged products according to customer specifications and / or clearly customized;
supply of products that are likely to deteriorate or expire rapidly;
supply of sealed products that can not be returned for reasons of health protection or hygiene and which have been opened by the customer;
the supply of products which, by their nature, are, after delivery, inseparably combined with other elements;
the supply of alcoholic beverages whose price was agreed at the time of the conclusion of the sales contract, the delivery of which can not be made before 30 days and whose real value depends on the fluctuations on the market that the seller is unable to control;
contracts where the customer has expressly requested the professional to go to his home for urgent repair or maintenance work. If, during such a visit, the professional carries out other services than those expressly requested by the user or provides other items other than the spare parts necessary for carrying out the maintenance or repair work, the right of withdrawal applies to their respective additional services or products;
provision of sealed audiovisual products or sealed computer software that was opened after delivery;

- provision of newspapers, periodicals and magazines, except subscription contracts for the supply of such publications;
contracts awarded on auction;
provision of non-residential housing services, carriage of goods, car hire, catering or entertainment services, where the contract provides for a specific date or period of execution;
provision of digital content not delivered on material support if the delivery has begun after express consent of the user and after confirming that he has acknowledged that he will lose his right of withdrawal.

Repayment/refund of paper transaction

For orders paid by card, the amount will be returned to the same card used to pay the transaction within but not later than 30 days after the return is accepted.



The administrator can send them notifications related to the company's activity and the ShopOnline site on the e-mail address listed in the subscription subscription form (newsletter). Receiving notifications requires the filling of a form by the user or customer through the ShopOnline site as well as the unconditional acceptance of the Terms and Conditions, unless such consent has already been expressed.

User or customer data for the purposes of sending notifications may and will be used by the Manager within the limits of the Privacy Policy.

You or your client waive notifications can be made at any time through the following methods:

a) Using the dedicated link from within any notification,

b) Contact the Administrator at the e-mail, according to the contact information and without any further obligation on either party to the other party or without any party claiming the other damages- interests,

The waiver of notifications does not entail the waiver of the Acceptance provided for Terms and Conditions,




Any dispute between the Manager or the Seller and the User or the Customer is subject to a friendly resolution. In the event that no common point is reached with this method, jurisdiction lies with the courts of Romania, that is, the headquarters of the Manager.


The Manager reserves the right to terminate the site activity without prior notice.


The Terms and Conditions of Use in this document represent the Agreement between you and the User and the Site Manager and must be accepted and observed by the User in order to use Online Services on the ShopOnline site.

The Terms and Conditions of this Agreement supersede other prior written or verbal agreements, between the user and the Manager.

The Manager reserves the right to make any modification of these provisions, as well as any modification of the site/its structure/service, including any changes that might affect the
webpage and/or any content without prior notice to you or the customer.

The manager is not responsible for any errors made on the
webpage for any reason, including due to some changes, settings, etc., not executed by the webpage administrator.